Privacy Policy

1. Information We Collect

We collect:

• Contact information you give us — name, email address, phone number, mailing address.
• Device and repair information — device type, brand, model, IMEI/serial number, reported issue, repair notes, and photos of your signature captured for liability waivers or consent forms.
• Account information — login credentials (managed securely by our authentication provider), theme preference.
• Communications — messages you send us through live chat, email, or our contact form, and records of repair status notifications we send you.

2. How We Use Information

We use your information to:

• Provide repair services, track your repair status, and manage your account.
• Send you service-related communications, such as status updates and pickup notices.
• Send you marketing communications, but only if you’ve consented to receive them.
• Improve our services, pricing accuracy, and website.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate — such as our email delivery, hosting, and payment processing providers — under obligations to protect it, or when required by law.

4. Data Retention

We retain account and repair records for as long as your account is active and as needed to meet legal, accounting, and warranty-tracking obligations. Signed waivers and consent records are retained as our record of the authorization given at the time.

5. Your Choices

You can update your contact information from your customer portal at any time. To update your marketing communication preferences, request a copy of your data, or ask us to delete your account, contact us at info@electtechrepair.com or (301) 331-4089. Some information may need to be retained where required by law or for legitimate business records (e.g. signed waivers).

6. Security

We use industry-standard safeguards to protect your information, including encrypted connections and access controls limiting staff to the data needed to do their job. No method of storage or transmission is 100% secure, and we can’t guarantee absolute security.

7. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected in the “Last updated” date above.

9. Contact

Questions about this Policy? Reach us at info@electtechrepair.com or (301) 331-4089.