Elect Tech Repair Service

Mail-In Repair

Not close enough to Greencastle to stop by? Ship us your device and follow the repair from your customer portal, the same as anyone who walks through the door.

How It Works

Four steps, and you can watch every one of them

01

Tell Us What Is Wrong

Fill out the form below and sign the release of liability, the same one we hand people at the counter. We open your ticket and email you a link to set up your account.

02

Pack It And Ship It

Put a copy of your confirmation in the box with your device and send it to the shop. Use a carrier that gives you tracking.

03

We Diagnose And Quote

When your device arrives we check it over and email you the cost. Nothing gets repaired until you say go.

04

We Repair And Ship Back

Once the work is done and tested we mail it back to you and put the return tracking number on your ticket.

Before you pack the box

  • Back up your data. We do everything we can to protect what is on your device, but no repair shop can guarantee data, so please have a backup first.
  • Turn off Find My / device locks. We cannot test a repair on a device we cannot get past the lock screen on. Include your passcode on your slip of paper if you would rather not disable it.
  • Keep the accessories. Send the device on its own unless a charger or cable is part of the problem. Cases, SIM cards, and memory cards should stay with you.
  • Pack it properly. Wrap the device, pad the box, and use a tracked service. Shipping to us is at your own risk, so insure it if it is worth insuring.

Costs and timing

  • You approve the price first. We email a quote after we have the device in hand, and no work starts until you accept it.
  • Return shipping is billed with the repair. We ship back tracked, and the cost goes on your final invoice.
  • If you decline the quote, we send the device back to you unrepaired. You cover the return shipping and any diagnostic fee.
  • Not sure what it will cost? Run it through the price estimate tool before you ship.

Ship it to

Elect Tech Repair Service
11412 Williamsport Pike
Greencastle, PA 17225

Start the ticket first so we know the box is coming and who it belongs to. Questions before you send anything? Call (301) 331-4089 or use the contact page.

Start a mail-in repair

This opens a real ticket on our board. It takes about a minute.

1

Your details

So we can reach you about the repair.

We email you a link to set up your account, and your quote, status updates, and return tracking number all go to this address.

Submitting this opens a repair ticket and sends you an email to set up your account, where you can follow every update. Do not ship anything until you have that email.